fulfillment policy

 Welcome to TELORCA  These policies will aid users determine how TELORCA fulfills orders.

 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

 At TELORCA, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. We offer refunds and compensation for services provided by us. This Refund Policy (the “Policy”) informs you about your right to receive a refund for services purchased on our website as well as describes the procedure, rules and guidelines relating to the refunds. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. 

 We may offer returns in the following conditions: 

1. If the service has not been performed at all or not as intended. 

2. If the service performed was different from the one ordered or requested.

3.  A full refund will be made if the department is in error. 

Customers may request a refund within: 7 days following receipt of the service.

 Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:  

1. You received what you ordered, but simply changed your mind about the service. 

2. You were aware or notified of the problems with the service before making the purchase. 

3. You did not like your purchase or realized you had no use of it. 

4. You received the service/product and failed to make a report within 7 days from the date of the receipt.

 If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must: Contact us via https://telorca.com/contact-us or Send an email to finance@telorca.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected. 

 At TELORCA we sell virtual products and render services, We deliver our products to users via Switch, Server, Application, etc as it suits your product and business. 

 At TELORCA we sell virtual products and render services, No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above. 

 The following are to note:  

1. If the service has not been rendered and deployed, A full refund will be made.

2.  If the product work has been started, TELORCA may retain an appropriate portion of paid amount.

 For inquiries or comments regarding this Policy, customers may visit: https://telorca.com/contact-us or mail finance@telorca.com.